Shipping
Eligible Canadian orders of $99 or more receive free standard shipping. The qualifying subtotal is calculated after discounts and promotional codes and before taxes and fees.
Remote, rural, northern, and other carrier-designated areas may require additional charges and may not qualify for free or flat-rate shipping. Any required surcharge will be confirmed before dispatch.
Items added after purchase do not count toward the original free-shipping threshold. Shipping options and any applicable charges are shown during checkout.
Delivery
Estimated transit time for most Canadian destinations is 1–6 business days after processing. Weekends, statutory holidays, severe weather, and peak-volume periods can extend delivery times.
Customers are responsible for entering a complete and accurate shipping address. Carrier correction, return-to-sender, and reshipment charges caused by an incorrect or incomplete address may be deducted from a refund or charged before reshipment.
Orders valued at $500 or more may require an adult signature and valid identification. Signature requirements cannot be waived when applied for shipment security.
Unclaimed or undeliverable parcels may be reshipped after the actual return and reshipping charges are paid. Original shipping costs are non-refundable.
Returns
Return requests must be started within 30 days of purchase. Eligible supplements must be unopened, sealed, unused, and in resalable condition.
Approved returns may be reduced by the actual outbound and return shipping costs and may be subject to a 15% restocking fee. Original shipping charges are not refundable.
Clearance, final-sale, and specially marked products cannot be returned or exchanged.
Opened food, protein, powder, capsules, and other consumable products cannot be returned for taste, texture, preference, or compatibility reasons.
Damages & claims
Report an incorrect or damaged shipment through the Contact page within 48 hours of delivery. Keep the products, invoice, shipping label, box, and all packaging for inspection for at least 30 days.
Lost or suspected-stolen shipment claims are subject to the carrier’s investigation, which may take up to 30 days. Additional documentation may be required before a replacement, refund, or store credit is considered.
Protein bars, cookies, brownies, and similar products can soften or melt during warm-weather shipping. Temperature-related cosmetic changes are not normally eligible for replacement or refund.
Start a return or claim
Orders may be reviewed, corrected, cancelled, or declined when required for pricing accuracy, payment security, availability, fraud prevention, or compliance.